Field Service Engineer
Field Service Engineer
-- No Agencies Please --
Summary:
RedShift BioAnalytics is seeking a talented engineer to become a Field Service Engineer (FSE) for our revolutionary life sciences products. The ideal candidate will be fluent in optics, fluidics, and electronics as well as be familiar with biopharmaceutical customer needs. In this role the FSE will become an expert in the operation, troubleshooting, and maintenance of our products and become the main point of contact to support customers, applications scientists, and sales. The FSE will be able to work with the engineering team to develop troubleshooting procedures and recommend product improvements. The role will require domestic and international travel. The ideal candidate will exhibit exemplary written and verbal communications and be capable of competently representing our company in front of customers.
Duties:
Duties include, but are not limited to:
• Become an expert in the operation, troubleshooting, and maintenance of all RedShiftBio products: Aurora, HaLCon, Apollo and AQS3pro.
• Regular travel to customer sites across the US to perform installation, maintenance, IQ/OQ and repair of all RedShiftBio products.
• Track and update accurate service information in Salesforce CRM
• Development of field service procedures and repair work instructions.
• Analyze manufacturing and installation data to recommend product improvements.
• Communicate regularly with customers via phone, e-mail and video call to provide technical troubleshooting and support for all RedShiftBio instruments and software.
• Support international distributors and commercial team with technical inquiries.
• Maintain close relationship with the design engineering and software teams to share customer feedback and be current on the latest hardware/software development.
Minimum Required Skills/Experience:
• Possess a bachelor’s degree or equivalent in a technical discipline.
• Experience in the use of at least one of the following: optics, lasers, fluidics, electronics.
• Be able to travel domestically and internationally, including driving to regional customer locations when needed. Travel will be approximately 50-75% on average.
• Be able to communicate clearly, concisely, logically both verbally and written.
• Be self-motivated to work independently but adaptable to work as part of a team.
• Capable of using standard tools such as Excel to analyze data sets
• Perform total system level troubleshooting on complex multi-symptom problems.
• Possess strong customer support skills.
• Communicate clearly with end-users and department managers on equipment status; maintain customer satisfaction.
• Must be physically able to lift at least 20lbs, safely use common hand tools, and safely work with air lines, plumbing, and electrical devices.
Financial Benefits
- Competitive compensation including base salary and annual bonus eligibility for all employees
- Equity – All employees are awarded stock options to benefit from the future success of the company
- 401k Plan – Company contributes 3% of base salary to plan, regardless of employee contribution amount
- Commuter Benefits Program – Use pre-tax dollars to pay for eligible mass transit and parking fees
Health Benefits
- Several excellent PPO and HMO Insurance Plans provided by Tufts in Massachusetts and UnitedHealthCare , Kaiser Permanente, and Blue Cross Blue Shield in other states.
- Company pays nearly 90% of most popular plan or equivalent amount towards other plans; employees may elect higher-deductible plans for which company pays 100% of the premiums.
- Nationwide pharmacy benefits coverage provided by UnitedHealthCare or Tufts
- Dental benefits provided by UnitedHealthCare, including $1500 orthodontic benefit
- Vision coverage provided by VSP (Vision Service Plan)
- Health Care Flexible Spending Plan
- Health Savings Account Program
Lifestyle Benefits
- Dependent Care Flexible Spending Plan
- Short and Long Term Disability Benefits – company pays up to 60% of covered earnings (subject to cap)
- AD&D (Accidental Death & Dismemberment Insurance) – 100% employer paid for basic coverage; options for employee contributions to increase max coverage
- Employee Assistance Program – Variety of resources offered supporting your physical, emotional, social, and financial health
- Marketplace™ Perks at Work – Discounts and member pricing for more than 1,500 merchants, including on-demand fitness classes, therapy and telehealth, virtual classes, and at-home grocery and meal delivery services.
- Adoption Assistance Program – Reimbursement of $1,500 of eligible adoption expenses per qualified adoption
- Generous Vacation Time Policy – Every employee earns 15 vacation days, 5 sick days, and 2 floating holidays per year, in addition to 12 company holidays.
Development Benefits
- Training and Development - Grow your career and improve job performance with free access to 5000+ self-paced on demand courses; 25000+ online books, videos, and curricula; and instructor-led virtual courses
- Educational Assistance Program – Provides reimbursement of $1500 per calendar year for approved graduate or undergraduate courses or $500 for approved continuing education expense
